Returns & Refund Policy

At MAHNOOR FASHION, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure you receive the best quality. However, if you face any issue with your order, we are here to help.

Returns & Exchanges

• Products can be exchanged within 3 days of receiving your order.
• Items must be unused, unwashed, and in original condition with tags and packaging intact.
• Exchanges are only accepted for:
  • Wrong item received
  • Damaged product
  • Size issue (if applicable)
  • Defective item

Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or discounted items
• Customized or stitched-on-order products
• Accessories including scrunchies and scarves (for hygiene reasons)
• Products damaged after use

Exchange Process

1. Contact our support team with your order number and issue details.
2. Share clear photos if the item is damaged or incorrect.
3. Once approved, our team will guide you through the exchange process.

Refund Policy

• Refunds are only applicable if the ordered item is unavailable or cannot be exchanged.
• Approved refunds are processed within 7–10 business days.

Shipping Charges

• Shipping charges are non-refundable.

Customers may need to bear exchange shipping costs unless the mistake is from our side